Key Cooperative Update on COVID-19

Posted: March 23, 2020

COVID-19 Notice: Effective March 23, 2020, Key Cooperative adjust business practices.

The most important thing we can express right now is our appreciation for your support and understanding as we work together during this unprecedented time. We intend to operate all of our locations, however with restricted access and a limited workforce. Moving forward, we have implemented some temporary changes to our business practices:

Limitation of face-to-face meetings

We pride ourselves in personal meetings with our customers. However, that personal touch now carries risk. Until further notice, our sales team will not be making face-to-face sales calls and will be contacting you via phone or email. The use of video chat is valuable and can be close to personal meetings without the risk of spreading COVID-19.

Restricting visitors at our facilities

Our goal is to meet the needs of our customers safely. To limit our team’s exposure, we’re halting all non-essential visits to our locations. For people who are visiting, such as delivery drivers or maintenance contractors, we’re asking everyone call our offices rather than entering and coordinate a plan to conduct business. All visitors should have their name added to our Visitor Log.

Payments

Please do not bring a check into a location to make a payment. If you wish to make a payment with a check, simply mail it to your Key location. Additionally, we encourage you to pay online through MY ACCOUNT on the Key Cooperative website. Another option would be to set up Automatic Bill pay (ACH). That form can be found on our website: www.keycoop.com –> About –> Customer Support -> Automatic Bill Payment

Product pick-up and delivery

We will happily arrange for spring product delivery. However, upon arrival to your property, we would request the practice of social distancing. We also request you disinfect any equipment necessary for the delivery before, then again after our team leaves. If you prefer to pick up your own product, please call at arrival and we will load your truck/trailer while you wait in your vehicle.

Seed, Crop Nutrition & Crop Protection – Will we have enough? 

We have been working diligently for months to position ourselves with the necessary spring products. We are in constant communication with our industry business partners on product supply and logistics. At this time, we anticipate being able to meet all our customers’ known spring needs.

Grain checks

Please make arrangements to have your grain checks mailed to you rather than picked up in person at our locations. For even more efficient payments, we encourage you to take advantage of our direct deposit program. That form can be found on our website: www.keycoop.com –> About –> Customer Support ->Direct Deposit

Grain contracts

Please work with your location or a member of our grain team to have any grain contracts mailed to you, signed and then returned in a postage-paid envelope.

Grain marketing

For specific grain marketing questions, or to forward contract grain, please contact:

Grain – Inbound Deliveries

As we anticipate potential reductions in our workforce, please call ahead and coordinate your grain deliveries with your location. We may select only specific days to accept inbound grain deliveries. If we make changes to location hours/availability, the location will post this information in advance and you will receive notification. If you have not done so already, please join our text list so we can keep you up-to-date with the latest information. (Contact your Key location to learn how to be added to our text list.)

Propane deliveries

We will continue to deliver propane. To minimize contact with customers, we will not be leaving a delivery ticket on your door. We will mail delivery tickets at your request. Additionally, we have limited all other propane activity to out-of-gas calls only.

Feed deliveries

We will continue to deliver feed. Animal food processing has been identified as critical infrastructure in our state. Our feed division will be taking extra measures to identify contingency plans should we have future restrictions.

Community support 

At this time, it is important to continue our support our local communities. The impact of COVID-19 has impacted people and businesses in different ways, so we want to remind everyone to keep your local communities in mind.

We continue to stay as healthy as we can at each of our locations and we encourage all of our member-owners to practice their own diligence at home to keep their families healthy as well!

 

Posted: March 17, 2020

Key Cooperative Member-Owners & Customers:

As a nation, we are certainly experiencing anxious times. The daily reports of COVID 19 (Coronavirus), pandemic have consumed our conversations and the collateral impact of this extraordinary event has started to take effect.

As a member-owned cooperative, the safety and well-being of our member-owners, employees, and community is and will always be front and center. We are obligated to manage the continuity of our business for the best interests of everyone involved. Our customers have animals to be fed, houses and buildings that need heat, field work to be done, crops to be planted in the coming month, grain to be sold and bills to pay.

Last week, we established a task force who is charged with continuously assessing the situation and carefully working on contingency plans related to all aspects of our business. Some of the efforts we invite you to participate in to safeguard everyone’s health, and ensure business continuity are as follows:

At this time, our locations will remain open and our team continues to prepare for spring field work! Nevertheless, we must remain diligent with our prevention efforts of COVID-19 and disciplined in our preparation. For this reason, we will continue to take the guidance from the Iowa Department of Public Health and the CDC to ensure our locations can continue to serve our customers.

*ACH forms for automatic bill pay and grain direct deposit can be found here on our website: https://www.keycoop.com/customer-support/

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